EASIPROCESS :: Our Services

In the banking and financial services sector, information security is the buzzword that engenders maximum attention. And yes, with every technological breakthrough comes a newer challenge therefore necessitating an ongoing security process. A reason why the four P’s at Easiprocess – people, policies, processes and procedures are all tuned towards this creed.

In response to this need, we have an Information Security Management System that provides authoritative best-practice material, coupled with powerful business-driven methodologies and tools to ensure that our clients enjoy the best when it comes to information security.

In 2007, Easiprocess upgraded its certification from BS 7799 to the internationally recognized ISO 27001, once again proving its commitment and ability to demonstrate high levels of compliance towards information security and management.

With a well-defined Information Security Management System in place, we have successfully established a mechanism to

Easiprocess meets the criteria of ISO 27001: 2005 specification for Information Security Management Systems for management of information security in BPO operations, software development and support functions (Administration, HR & Training, Finance & Accounts and IT), including the exercise of activities in accordance with the Data Protection Act 1998 of UK.

Easiprocess’ parent company, the Kent Reliance Building Society is regulated by the FSA; moreover they are committed to providing first class all-round services to their members, which has driven them to comply with certain standards, practices, Act and guidelines.

Easiprocess, a third party service provider owns accountability towards its client’s commitment. In addition to compliance with ISO 27001 standards, we comply with the following policies.

Data Protection Act of 1998 – In today’s world, there is a requirement of a secured system and control to ensure data confidentiality. It is vital that those who collect and use personal data maintain the confidence of those who are asked to provide it by complying with the requirements of the Act. We help our client’s customers strengthen their individual rights and treat their information with utmost integrity by complying with this Act.
Internal Complaints Procedure – In spite of our client’s proactive measures to ensure customers are satisfied, there could be instances where a mistake or misunderstanding occurs. To nullify this, KRBS has developed a detailed complaints procedure, which ensures that all complaints received are handled efficiently, promptly and resolved at the earliest opportunity. Easiprocess replicates KRBS Complaints procedure and strictly adheres to the same as it is expected to deal with its client’s customer dissatisfaction.
Money Laundering Policy – To prevent propagation of illegal financial activity, KRBS has taken precautions in identifying suspicious transactions, understanding the activities that involve money laundering and hence, have a stringent reporting policy in place. Easiprocess is bound to adhere to the policy, as it is in direct access to the day-to-day transactions of KRBS customers wherein Money laundering could be engrossed at ease.
Banking Code – The purpose of this voluntary code, which KRBS has adopted in their dealings with customers, is to help customers to get a fair deal from KRBS. Easiprocess too has the onus of providing a fair deal to KRBS customers by adhering to Banking code.