Banking / Financial BPO Services

Banking / Financial BPO Services

Easiprocess has built considerable domain expertise and experience in servicing various banking products ranging from mortgage loans to savings and investments. From an outsourcing perspective, we focus our banking and financial services solutions along process lines ensuring optimal outsourcing strategies by evaluating opportunities to re-engineer processes across business groups. As a result, our clients realize important economies of scale without being constrained by legacy structures within a process.

Banking/financial services processes that we can manage for you include,

Mortgages

Savings and Investments

	New Loan Set-up
	Loan Underwriting
	Completions
	Administration Process
	Further Advancing

	New Account Set-up
	Account Verification
	Account Maintenance
	Transfer-ins
	Transfer-out’s
	Withdrawals
	Closures
	Document Management

A description of each process involved in Mortgages and Savings and Investments is below.

Mortgages

Process	Description

New Loan set-up	Processing, initial credit appraisal and setting up of a Mortgage Account for new mortgage applications on Purchase, Shared Ownership, Re-mortgage, Home-buy, received either directly at our client’s head office or through an intermediary.

Loan Underwriting	Credit appraisal of new Residential Mortgage applications including valuation and documentation pertaining to a mortgage application and generating an offer document for cases that have been approved.

Completions	Verification of legal documents such as title deeds, etc. by the solicitor. Also ensuring that the applicant has met all the requisite conditions and funds are transferred to the solicitor’s account before the date of completion.

Administration	Involves data change, changing the product for the customer after the lock-in period is over, creating payment insurance policy as requested by the customer, all other changes as and when intimated by the customer which affect the administration of the loans already set up in our client’s database.

Closures	Receiving redemption requests from the customers / solicitors, taking necessary steps to forward the redemption statements after considering all the charges applicable on redemption of an account. Also after receipt of intimation and/or all monies outstanding, closing the account and making necessary changes to the database.

Further Advance	Processing the applications of existing borrowers who request additional borrowings.

Savings and Investments

Process	Description

New Account set-up	Identifying, processing and setting up of all New Business accounts like Individual Savings Accounts, Instant Access Account, etc.

Account Verification	Carrying out a thorough check of all the identification and other supporting documents.

Account Maintenance	Identifying the type of data change requested by the customer and making the necessary amendments in the customer records (client’s database).

Transfer-ins	Handling the transfer of all the funds that have been received from other banks or building societies, as instructed by the customers, into the new or existing accounts of our client.

Transfer-outs	Executing the transfer of funds from the accounts held with our client to other banks or building societies based on the customers' request.

Withdrawals	Receiving withdrawal requests from the customer and processing them by sending out the payments accordingly.

Closures	Receiving account closure requests from the customer, closing the related accounts and sending out the payments as requested.

Document Management	Electronic archiving of documents of the existing, old and closed accounts that are amended or processed at our client’s branches/agencies.

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